Idea:

Remote and digital-first bookkeeping services

Challenge:

– Regit management structure
– Unclear strategy led to a lack of short, mid, and long-term goals and plans
– No clear directions and processes

Validation:

– Leadership is a key factor to a successful business
– Agile processes and project management are two factors to increase the customer base
– Customer service mindset should come before tech.

Learning:

– Clients do not care about tech; they care about smooth, simple, and transparent customer journeys.
– Agile transformation is not possible without any casualties